FROSCH - Sabre Ticketing Agent (FULLY REMOTE)

Description

FROSCH has a terrific opportunity for a highly experienced Sabre Travel Advisor to make a direct impact on the success of our company. As a VIP Travel Advisor, you will be responsible for managing the travel reservations of multiple VIP corporate clients from their initial request to completion. This includes coordinating all elements of travel; airline, hotel, car rental, and other miscellaneous needs. You will work on a collaborative team that will demand the utmost level of customer service. In this role you will utilize your travel consultant skills, build relationships with the travelers and be a true consultant for all aspects of their travel needs. We are looking for an ambitious, customer service oriented individual who thrives on delivering the unexpected. This position requires someone who will not only strive for excellence but also exceed our client's expectations

Responsible for managing the travel reservations of multiple VIP corporate clients from their initial request to completion. This includes coordinating all elements of travel; airline, hotel, car rental, and other miscellaneous needs.

• Be a true Travel Consultant and uphold the "WOW" factor in client customer service

• Listen and guide the conversation to solve problems in a timely manner with all types of customers in all circumstances

• Interact with VIP administrators and/or clients to solicit travel preferences and initial profile information

• Monitor email and queued PNRs

• Excellent phone and customer service skills

• Reconfirm itinerary details 24-48 hours prior to travel, which may include but is not limited; hotel room confirmation and upgrade request, air seat preference and upgrades, Black Car Service confirmation, and flight status monitoring

• Complete travel reservations from their initial request to completion

• Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation

• Remain current on value we provide to each customer

• Adapt and change as requirements of the business change

• Be responsive to client's needs and issue resolution with excellent communication and follow up

• Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business

Requirements:

• At least 5 years recent, native GDS experience on Sabre

• Experience arranging domestic and international travel for clients; setting up PNR's, ticketing, and exchanging tickets

• Must be very organized, detail oriented, and display proactive problem solving skills.

• Proficient with Microsoft Office, specifically Outlook and Word

• Ability to work well under pressure

• Strong sense of urgency as well as flexibility to change as needed

• Familiarity with visa and passport requirements to provide effective advice

• Provide Best in Class Customer Service that exceeds our client's expectations

• Able to work well on a team to ensure worldwide coverage for clients

Work Environment

FROSCH covers the cost of most work-related equipment for remote employees. Other tools, unless deemed essential for your job or medically necessary, may not be covered

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary
CT $22.50 - $36.01 / hour; WA $20.00 - $36.01 / hour; NJ $20.00 - $36.01 / hour; CA $20.00 - $36.01 / hour; NY $20.00 - $36.01 / hour; CO $20.00 - $32.97 / hour; RI $22.50 - $32.97 / hour; NV $20.00 - $28.54 / hour